Privacy Policy

Privacy Policy

Privacy Policy last updated: 27th May 2020

We take your privacy very seriously

The protection of your privacy when processing personal data is important to us. 

This section of our website informs you about the information we store about your visit and how we use any personal information you give us on our website and making a booking with us. 

What information do we collect?

When you make an enquiry or reservation with us, we may ask you to provide certain personal information including your full name, email address, home address, contact number and payment details.

When you visit our websites we may also collect information on an ongoing basis through on-line analytics tools about what pages you access or visit, and information about your use of our website, such as the pages viewed, the website from which you came from, changes you make to information you provided to us and your transactions including by use of cookies.

LEGAL BASIS FOR USE. 

We only collect and use your personal data to perform services required for you to make a reservation and provide the most relevant service to you. 

Performance of a contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you.

Legitimate interests: We may use your information for our legitimate interests, such as provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Statement.

 

How we use your information

We may use your information for the following purposes:

  • in the normal course of our business, to allow us to register you and administer your reservation;
  • to allow us to manage your reservation on the basis that processing is necessary in order to perform our contract with you to provide our services;
  • to allow us to analyse your personal preferences and personalise our services to you;
  • to store your data to pre-populate fields to make it easier for you to provide information when you return to our sites;
  • to validate your information to check that the data we hold about is accurate, consistent and up to date on the basis that processing is necessary in order to perform our contract with you to provide our services;
  • to comply with any legal obligations to which we are subject

We shall periodically check that the personal data we store for you is accurate and administer your enquiry or reservation

Who do we share your information with

We may disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, for example the processing of direct debit payments, but they are bound by our privacy policy and may not use this information for their own purposes.

We do not disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

 

Storing of your data

We only store your personal information for as long as necessary for the purposes listed under the ‘What do we use your information for?’ section and to meet our legal obligations as a company.  

Cookie Policy

Cookies are small files saved to your computer’s hard drive that track, save and store information as well as your interactions and usage of our websites. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalised experience while using our site. Where applicable the website(s) uses a cookie control system allowing you on your first visit to the website(s) to allow or disallow the use of cookies on your computer/device.

You are advised that if you do not consent to the use and saving of cookies from the website(s) on to your computer hard drive then you should take necessary steps within your web browser security settings to block all cookies from this website and its external serving vendors.

Our website uses cookies software provided by Google Analytics to monitor visitor usage to better understand how the website is used. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.

Other cookies may be stored on your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. It should be noted that no personal information is stored, saved or collected.

Changes to this privacy policy

We may modify this Privacy Policy from time to time, so please review it regularly.

If we change this Privacy Policy we shall notify you by means of notice on our site homepage.

Contact

If you have any queries relating to this Privacy Policy or our use of your personal data, please contact. Peter & Tina Shiers, Mandalay Hotel, School Hill, Mevagissey, Cornwall, PL26 6TQ

Tel: 01276 842435

Email: info@mandalayhotel.co.uk